Escalation Rules
Centrally managed · applied across the org
Active rules
12
Escalations · 7d
342
Avg response time
3.4h
Close rate
88%
Off-label claim → Compliance
Active
Trigger
Off-label detected
Recipient
Compliance team
SLA
2h
Channel
Email + Slack
8
last 7d
Product complaint → Agronomy
Active
Trigger
Product complaint · severity high
Recipient
Regional agronomist
SLA
4h
Channel
24
last 7d
Big lead → Regional Manager
Active
Trigger
Lead value > ₹1L
Recipient
Regional Manager
SLA
24h
Channel
Email digest
12
last 7d
Consent not captured 3x
Paused
Trigger
3 conversations w/o consent
Recipient
Territory Manager
SLA
12h
Channel
In-app
3
last 7d